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Chef i Storkøbenhavn

Are you a dynamic and results-driven individual with a passion for process enhancement? Do you thrive in a collaborative environment and are ready to shape the future of complaint handling? Looking forward to use your project manager toolbox? Then this role is tailor-made for you, read more and apply now! The position Customer Complaints (CC) is seeking a highly motivated and experienced Project Manager to drive the improvement agenda for the customer complaint handling process. The candidate will get the opportunity to lead projects, develop new processes and procedures in close collaboration with colleagues in the department and the management team. You will partner with a wide variety of stakeholders within the organization, ranging from affiliates across CC departments to investigators worldwide in order to deliver critical problem solving and/or decisions. Besides leading key projects and initiatives, other key responsibilities will be to:

  • Collaborate with the CC Stakeholders to plan, execute, and finalize projects according to strict deadlines
  • Define project scope, goals, and deliverables in collaboration with management, Steering Groups (StG) and stakeholders
  • Lead the project team and manage resources, including coordinating internal and external resources to ensure flawless execution of projects
  • Monitor project progress and performance, providing regular project status reports to stakeholders, StG and management
  • Ef...